Support

Need help with Facora? We're here to help.

If you're experiencing an issue with the server, a store purchase, your rank, or anything else related to Facora, please contact our team through our Discord server.

Before Contacting Support

To help us resolve your issue as quickly as possible, please have the following information ready:

• Your Minecraft username
• A clear description of the issue
• Any relevant screenshots or recordings
• Purchase information or transaction ID, if your issue involves the store

Purchase Issues

Most store purchases are delivered automatically within a few minutes. If you haven't received your purchase, try reconnecting to the server first.

If it still hasn't arrived, open a support ticket in our Discord and we'll look into it.

Report a Player or Bug

Found a bug, exploit, or player breaking the rules? Please report it through our Discord rather than discussing it publicly.

Providing screenshots or video evidence can help our team investigate the issue.

Contact Us

For all support inquiries, join the Facora Discord and open a ticket in the appropriate support channel.

Please do not initiate a chargeback to resolve a purchase issue. Contact us first so we can investigate and help resolve the problem.