FAQ

How long does it take to receive my purchase?
Most purchases are delivered automatically within a few minutes. Please make sure you enter your Minecraft username correctly during checkout. If you haven't received your purchase after a reasonable amount of time, contact our support team.

Do I need to be online when I make a purchase?
No. You do not need to be online when purchasing from the Facora Store. Your purchase will be applied to the Minecraft account entered during checkout.

Can I purchase something for another player?
Yes. Simply enter the Minecraft username of the player you would like to purchase for during checkout. Please double-check the username before completing your purchase.

What is Corium?
Corium is Facora's premium in-game currency. It can be used to purchase certain items and rewards within the server, including crate keys. Your current Corium balance can be viewed in-game with /corium.

Can Corium be earned without purchasing it?
Yes. While Corium can be purchased through the store, there are also limited opportunities to earn it by playing Facora.

How do monthly ranks work?
VIP, Elite, and Titan are monthly ranks that provide additional perks while your rank is active. Once your subscription expires, access to the rank and its associated perks will be removed.

Will I lose everything when my rank expires?
Your rank-specific permissions and benefits will expire with your rank. Items or rewards that are explicitly granted permanently will remain unless otherwise stated on the product page.

Can I upgrade my rank?
Check the individual rank pages for available upgrade options and pricing. If you're unsure before purchasing, contact support and we'll help you choose the correct option.

What happens if I enter the wrong Minecraft username?
Contact support as soon as possible. We cannot guarantee that purchases delivered to an incorrectly entered account can be transferred, so always verify your username before checkout.

I made a purchase but haven't received it. What should I do?
Wait a few minutes and reconnect to the server. If your purchase still hasn't appeared, contact Facora Support and provide your Minecraft username and purchase information so we can investigate.

Are purchases refundable?
Because store purchases provide digital goods and services, refund eligibility may be limited. Please review our Refund Policy before making a purchase. If you experience a problem with an order, contact support rather than initiating a chargeback.

Where can I get help?
If you have an issue with a purchase or need help with the server, join the Facora Discord and open a support ticket. A member of the team will assist you as soon as possible.